Aged Care Ratings

The Royce Manor

Penrith, New South Wales

The Royce Aged Care Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 6 of 26 in Nepean

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Good
Staffing Acceptable
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 212 target 205 +7 min
Registered nurse minutes 43 target 42 +1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 89% across all twelve questions.

Staff treat me with respect 95%
I feel safe here 96%
Staff are kind and caring 96%
I get the care I need 96%
Staff know what they are doing 87%
Staff follow up when I raise things 91%
Staff explain things to me 91%
I have a say in my daily activities 96%
I am encouraged to do things for myself 82%
This place is well run 91%
This place feels like home 87%
I like the food here 65%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 13%
Unplanned weight loss 6%
Falls 18%
Major injury from a fall 2%
Polypharmacy 28%
Antipsychotic medication 10%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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