Aged Care Ratings

Martyn Claver Aged Care

Leura, New South Wales

Siena Management Services Pty. Limited · Small home · Private for Profit

Overall Star Rating

Ranked 4 of 26 in Nepean

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 195 target 204 -9 min
Registered nurse minutes 51 target 42 +9 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 92% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 92%
I get the care I need 100%
Staff know what they are doing 93%
Staff follow up when I raise things 85%
Staff explain things to me 69%
I have a say in my daily activities 85%
I am encouraged to do things for myself 85%
This place is well run 100%
This place feels like home 92%
I like the food here 100%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 57%
Unplanned weight loss 25%
Falls 31%
Major injury from a fall 0%
Polypharmacy 20%
Antipsychotic medication 4%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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