Aged Care Ratings

Anglicare Newmarch House

Kingswood, New South Wales

Anglican Community Services · Medium home · Not for Profit

Overall Star Rating

Ranked 7 of 26 in Nepean

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Acceptable
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 220 target 218 +2 min
Registered nurse minutes 45 target 44 +1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 88% across all twelve questions.

Staff treat me with respect 90%
I feel safe here 95%
Staff are kind and caring 95%
I get the care I need 90%
Staff know what they are doing 90%
Staff follow up when I raise things 90%
Staff explain things to me 73%
I have a say in my daily activities 100%
I am encouraged to do things for myself 79%
This place is well run 95%
This place feels like home 89%
I like the food here 74%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 11%
Unplanned weight loss 1%
Falls 26%
Major injury from a fall 4%
Polypharmacy 34%
Antipsychotic medication 13%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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