Aged Care Ratings

Governor Phillip Manor

Penrith, New South Wales

RSL LifeCare Limited · Medium home · Not for Profit

Overall Star Rating

Ranked 14 of 26 in Nepean

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Acceptable
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 219 target 213 +6 min
Registered nurse minutes 48 target 44 +4 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 84% across all twelve questions.

Staff treat me with respect 94%
I feel safe here 87%
Staff are kind and caring 93%
I get the care I need 88%
Staff know what they are doing 69%
Staff follow up when I raise things 81%
Staff explain things to me 75%
I have a say in my daily activities 87%
I am encouraged to do things for myself 87%
This place is well run 81%
This place feels like home 94%
I like the food here 69%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 38%
Unplanned weight loss 13%
Falls 47%
Major injury from a fall 4%
Polypharmacy 51%
Antipsychotic medication 5%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

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