Uniting McKay House Tamworth

Tamworth, New South Wales

The Uniting Church in Australia Property Trust (NSW) · Small home · Not for Profit

Overall Star Rating

Ranked 27 of 31 in New England

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Acceptable

Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 229 target 221 +8 min

Registered nurse minutes 48 target 45 +3 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 82% across all twelve questions.

Staff treat me with respect 85%

I feel safe here 92%

Staff are kind and caring 92%

I get the care I need 84%

Staff know what they are doing 84%

Staff follow up when I raise things 76%

Staff explain things to me 76%

I have a say in my daily activities 92%

I am encouraged to do things for myself 85%

This place is well run 76%

This place feels like home 77%

I like the food here 69%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 70%

Unplanned weight loss 12%

Falls 41%

Major injury from a fall 3%

Polypharmacy 24%

Antipsychotic medication 16%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

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