Grace Munro Centre

Bundarra, New South Wales

Grace Munro Aged Care Centre Ltd · Small home · Not for Profit

Overall Star Rating

Ranked 3 of 31 in New England

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Excellent

Compliance Good

Staffing Excellent

Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 256 target 201 +55 min

Registered nurse minutes 75 target 41 +34 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 99% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 100%

Staff are kind and caring 100%

I get the care I need 100%

Staff know what they are doing 100%

Staff follow up when I raise things 100%

Staff explain things to me 100%

I have a say in my daily activities 100%

I am encouraged to do things for myself 86%

This place is well run 100%

This place feels like home 100%

I like the food here 100%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 45%

Unplanned weight loss 9%

Falls 92%

Major injury from a fall 53%

Polypharmacy 82%

Antipsychotic medication 0%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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