Torrens Valley Aged Care

Gumeracha, South Australia

Barossa Hills Fleurieu Local Health Network Incorporated · Small home · Government

Overall Star Rating

Ranked 21 of 23 in Hills, Mallee & Southern

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Improvement needed

Compliance Acceptable

Staffing Excellent

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 271 target 225 +46 min

Registered nurse minutes 53 target 45 +8 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 70% across all twelve questions.

Staff treat me with respect 69%

I feel safe here 93%

Staff are kind and caring 69%

I get the care I need 77%

Staff know what they are doing 61%

Staff follow up when I raise things 46%

Staff explain things to me 38%

I have a say in my daily activities 69%

I am encouraged to do things for myself 92%

This place is well run 85%

This place feels like home 69%

I like the food here 69%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 2%

Unplanned weight loss 13%

Falls 34%

Major injury from a fall 0%

Polypharmacy 47%

Antipsychotic medication 20%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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