Resthaven Port Elliot

Port Elliot, South Australia

RESTHAVEN INCORPORATED · Medium home · Not for Profit

Overall Star Rating

Ranked 6 of 23 in Hills, Mallee & Southern

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Excellent

Staffing Acceptable

Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 206 target 204 +2 min

Registered nurse minutes 43 target 42 +1 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 91% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 100%

Staff are kind and caring 95%

I get the care I need 94%

Staff know what they are doing 72%

Staff follow up when I raise things 89%

Staff explain things to me 89%

I have a say in my daily activities 100%

I am encouraged to do things for myself 78%

This place is well run 100%

This place feels like home 94%

I like the food here 83%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 16%

Unplanned weight loss 2%

Falls 31%

Major injury from a fall 3%

Polypharmacy 34%

Antipsychotic medication 7%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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