Aged Care Ratings

Southern Cross Care South Coogee Residential Aged Care

South Coogee, New South Wales

Southern Cross Care (NSW & ACT) Limited · Small home · Not for Profit

Overall Star Rating

Ranked 65 of 98 in South East Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 230 target 229 +1 min
Registered nurse minutes 48 target 46 +2 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 88% across all twelve questions.

Staff treat me with respect 92%
I feel safe here 92%
Staff are kind and caring 83%
I get the care I need 92%
Staff know what they are doing 83%
Staff follow up when I raise things 92%
Staff explain things to me 67%
I have a say in my daily activities 100%
I am encouraged to do things for myself 100%
This place is well run 92%
This place feels like home 84%
I like the food here 84%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 36%
Unplanned weight loss 0%
Falls 28%
Major injury from a fall 0%
Polypharmacy 27%
Antipsychotic medication 5%

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