Aged Care Ratings

Markmoran at Vaucluse

Vaucluse, New South Wales

Mark Moran Group Pty Limited · Medium home · Private for Profit

Overall Star Rating

Ranked 2 of 98 in South East Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Excellent
Residents’ experience Excellent
Compliance Excellent
Staffing Excellent
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 228 target 198 +30 min
Registered nurse minutes 44 target 40 +4 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 98% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 94%
Staff follow up when I raise things 94%
Staff explain things to me 95%
I have a say in my daily activities 100%
I am encouraged to do things for myself 100%
This place is well run 94%
This place feels like home 94%
I like the food here 100%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 9%
Unplanned weight loss 1%
Falls 34%
Major injury from a fall 3%
Polypharmacy 60%
Antipsychotic medication 0%

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