Aged Care Ratings

Shangri-La Nursing Home

Hurstville, New South Wales

Fresh Fields Aged Care (NSW) No 1 Pty Ltd · Small home · Private for Profit

Overall Star Rating

Ranked 71 of 98 in South East Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 233 target 233 +0 min
Registered nurse minutes 47 target 47 +0 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 85% across all twelve questions.

Staff treat me with respect 92%
I feel safe here 100%
Staff are kind and caring 84%
I get the care I need 85%
Staff know what they are doing 85%
Staff follow up when I raise things 77%
Staff explain things to me 84%
I have a say in my daily activities 100%
I am encouraged to do things for myself 100%
This place is well run 84%
This place feels like home 77%
I like the food here 53%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 2%
Restrictive practices 0%
Unplanned weight loss 7%
Falls 36%
Major injury from a fall 0%
Polypharmacy 21%
Antipsychotic medication 10%

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