RFBI Glen Innes Masonic Village

Glen Innes, New South Wales

Royal Freemasons' Benevolent Institution · Small home · Not for Profit

Overall Star Rating

Ranked 28 of 31 in New England

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Significant improvement needed

Quality measures Excellent

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 202 target 209 -7 min

Registered nurse minutes 38 target 42 -4 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 79% across all twelve questions.

Staff treat me with respect 76%

I feel safe here 84%

Staff are kind and caring 84%

I get the care I need 77%

Staff know what they are doing 77%

Staff follow up when I raise things 70%

Staff explain things to me 69%

I have a say in my daily activities 93%

I am encouraged to do things for myself 100%

This place is well run 77%

This place feels like home 84%

I like the food here 62%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 0%

Unplanned weight loss 7%

Falls 23%

Major injury from a fall 2%

Polypharmacy 21%

Antipsychotic medication 0%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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