Resthaven Mount Gambier

Mount Gambier, South Australia

RESTHAVEN INCORPORATED · Medium home · Not for Profit

Overall Star Rating

Ranked 10 of 11 in South East

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Acceptable

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 213 target 210 +3 min

Registered nurse minutes 44 target 43 +1 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 78% across all twelve questions.

Staff treat me with respect 90%

I feel safe here 89%

Staff are kind and caring 84%

I get the care I need 90%

Staff know what they are doing 84%

Staff follow up when I raise things 74%

Staff explain things to me 68%

I have a say in my daily activities 84%

I am encouraged to do things for myself 79%

This place is well run 64%

This place feels like home 74%

I like the food here 53%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 15%

Unplanned weight loss 5%

Falls 47%

Major injury from a fall 3%

Polypharmacy 49%

Antipsychotic medication 9%

Other homes in South East

Naracoorte Health Service Naracoorte
Keith and District Healthcare Keith
Boandik St Mary's Mount Gambier
Charla Lodge Bordertown
Mary Cecelia Hart Court Hostel Millicent
Boandik Kessal Mount Gambier

See all homes in South East →