Aged Care Ratings

Charla Lodge

Bordertown, South Australia

Limestone Coast Local Health Network Incorporated · Small home · Government

Overall Star Rating

Ranked 4 of 11 in South East

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Excellent
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 228 target 195 +33 min
Registered nurse minutes 60 target 40 +20 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 92% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 91%
Staff follow up when I raise things 92%
Staff explain things to me 84%
I have a say in my daily activities 92%
I am encouraged to do things for myself 83%
This place is well run 92%
This place feels like home 92%
I like the food here 83%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 21%
Unplanned weight loss 11%
Falls 34%
Major injury from a fall 6%
Polypharmacy 46%
Antipsychotic medication 5%

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