Ozcare Port Douglas

Port Douglas, Queensland

Ozcare · Medium home · Not for Profit

Overall Star Rating

Ranked 19 of 24 in Far North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Improvement needed

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 201 target 212 -11 min

Registered nurse minutes 48 target 43 +5 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 83% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 93%

Staff are kind and caring 93%

I get the care I need 100%

Staff know what they are doing 86%

Staff follow up when I raise things 86%

Staff explain things to me 71%

I have a say in my daily activities 86%

I am encouraged to do things for myself 92%

This place is well run 64%

This place feels like home 86%

I like the food here 43%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 16%

Unplanned weight loss 6%

Falls 34%

Major injury from a fall 1%

Polypharmacy 27%

Antipsychotic medication 16%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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