Aged Care Ratings

Bupa Mt Sheridan

White Rock, Queensland

Bupa Aged Care Australia Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 5 of 24 in Far North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Good
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 229 target 224 +5 min
Registered nurse minutes 50 target 45 +5 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 96% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 96%
Staff know what they are doing 96%
Staff follow up when I raise things 87%
Staff explain things to me 95%
I have a say in my daily activities 100%
I am encouraged to do things for myself 100%
This place is well run 96%
This place feels like home 96%
I like the food here 87%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 47%
Unplanned weight loss 9%
Falls 28%
Major injury from a fall 1%
Polypharmacy 19%
Antipsychotic medication 14%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

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