Aged Care Ratings

MercyCare Kelmscott

Kelmscott, Western Australia

Mercy Human Services Limited · Small home · Not for Profit

Overall Star Rating

Ranked 6 of 47 in Metropolitan South East

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Good
Staffing Good
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 210 target 209 +1 min
Registered nurse minutes 48 target 43 +5 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 92% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 100%
Staff follow up when I raise things 93%
Staff explain things to me 84%
I have a say in my daily activities 100%
I am encouraged to do things for myself 85%
This place is well run 100%
This place feels like home 92%
I like the food here 54%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 7%
Unplanned weight loss 11%
Falls 16%
Major injury from a fall 0%
Polypharmacy 37%
Antipsychotic medication 2%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

Other homes in Metropolitan South East

See all homes in Metropolitan South East →