Mercy Place Cairns (Bethlehem)

Westcourt, Queensland

Mercy Aged and Community Care Ltd · Medium home · Not for Profit

Overall Star Rating

Ranked 10 of 24 in Far North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Excellent

Staffing Improvement needed

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 212 target 214 -2 min

Registered nurse minutes 51 target 44 +7 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 92% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 100%

Staff are kind and caring 100%

I get the care I need 100%

Staff know what they are doing 87%

Staff follow up when I raise things 100%

Staff explain things to me 81%

I have a say in my daily activities 100%

I am encouraged to do things for myself 81%

This place is well run 88%

This place feels like home 81%

I like the food here 81%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 2%

Unplanned weight loss 11%

Falls 29%

Major injury from a fall 0%

Polypharmacy 34%

Antipsychotic medication 18%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

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