McLean Care Mackellar Apex Campus

Gunnedah, New South Wales

McLean Care Ltd · Medium home · Not for Profit

Overall Star Rating

Ranked 23 of 31 in New England

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Significant improvement needed

Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 210 target 222 -12 min

Registered nurse minutes 33 target 45 -12 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 92% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 100%

Staff are kind and caring 100%

I get the care I need 93%

Staff know what they are doing 79%

Staff follow up when I raise things 100%

Staff explain things to me 93%

I have a say in my daily activities 100%

I am encouraged to do things for myself 93%

This place is well run 93%

This place feels like home 86%

I like the food here 71%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 2%

Restrictive practices 34%

Unplanned weight loss 10%

Falls 34%

Major injury from a fall 1%

Polypharmacy 32%

Antipsychotic medication 19%

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