Aged Care Ratings

Macquarie Lodge Aged Care Plus Centre

Arncliffe, New South Wales

The Salvation Army (NSW) Property Trust · Large home · Not for Profit

Overall Star Rating

Ranked 86 of 98 in South East Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 237 target 228 +9 min
Registered nurse minutes 47 target 45 +2 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 87% across all twelve questions.

Staff treat me with respect 91%
I feel safe here 100%
Staff are kind and caring 91%
I get the care I need 100%
Staff know what they are doing 83%
Staff follow up when I raise things 83%
Staff explain things to me 74%
I have a say in my daily activities 95%
I am encouraged to do things for myself 83%
This place is well run 91%
This place feels like home 78%
I like the food here 74%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 16%
Unplanned weight loss 12%
Falls 38%
Major injury from a fall 1%
Polypharmacy 31%
Antipsychotic medication 19%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

Other homes in South East Sydney

See all homes in South East Sydney →