Aged Care Ratings

IRT Thomas Holt Sans Souci Gardens

Sans Souci, New South Wales

Illawarra Retirement Trust · Small home · Not for Profit

Overall Star Rating

Ranked 60 of 98 in South East Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Improvement needed
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 230 target 232 -2 min
Registered nurse minutes 46 target 46 +0 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 90% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 83%
I get the care I need 83%
Staff know what they are doing 91%
Staff follow up when I raise things 92%
Staff explain things to me 92%
I have a say in my daily activities 100%
I am encouraged to do things for myself 100%
This place is well run 91%
This place feels like home 84%
I like the food here 58%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 0%
Unplanned weight loss 8%
Falls 28%
Major injury from a fall 0%
Polypharmacy 25%
Antipsychotic medication 3%

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