Haddington Nursing Home

Tenterfield, New South Wales

APOLLO CARE OPERATIONS PTY LIMITED · Medium home · Private for Profit

Overall Star Rating

Ranked 26 of 31 in New England

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Good

Staffing Improvement needed

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 205 target 214 -9 min

Registered nurse minutes 53 target 44 +9 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 85% across all twelve questions.

Staff treat me with respect 91%

I feel safe here 83%

Staff are kind and caring 100%

I get the care I need 92%

Staff know what they are doing 100%

Staff follow up when I raise things 75%

Staff explain things to me 75%

I have a say in my daily activities 100%

I am encouraged to do things for myself 84%

This place is well run 67%

This place feels like home 83%

I like the food here 67%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 12%

Unplanned weight loss 10%

Falls 46%

Major injury from a fall 4%

Polypharmacy 29%

Antipsychotic medication 15%

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