Estia Health Encounter Bay

Encounter Bay, South Australia

ESTIA INVESTMENTS PTY. LTD. · Large home · Private for Profit

Overall Star Rating

Ranked 20 of 23 in Hills, Mallee & Southern

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Improvement needed

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 229 target 226 +3 min

Registered nurse minutes 43 target 45 -2 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 75% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 83%

Staff are kind and caring 96%

I get the care I need 73%

Staff know what they are doing 78%

Staff follow up when I raise things 65%

Staff explain things to me 69%

I have a say in my daily activities 78%

I am encouraged to do things for myself 61%

This place is well run 74%

This place feels like home 82%

I like the food here 43%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 8%

Unplanned weight loss 2%

Falls 33%

Major injury from a fall 2%

Polypharmacy 29%

Antipsychotic medication 15%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

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