Aged Care Ratings

Craigcare Albany

Yakamia, Western Australia

GLENN-CRAIG VILLAGES PTY. LTD. · Small home · Private for Profit

Overall Star Rating

Ranked 8 of 8 in Great Southern

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 213 target 228 -15 min
Registered nurse minutes 50 target 46 +4 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 85% across all twelve questions.

Staff treat me with respect 85%
I feel safe here 93%
Staff are kind and caring 92%
I get the care I need 92%
Staff know what they are doing 92%
Staff follow up when I raise things 85%
Staff explain things to me 69%
I have a say in my daily activities 92%
I am encouraged to do things for myself 84%
This place is well run 84%
This place feels like home 84%
I like the food here 69%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 2%
Restrictive practices 6%
Unplanned weight loss 2%
Falls 40%
Major injury from a fall 6%
Polypharmacy 21%
Antipsychotic medication 21%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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