Cooinda Village Inc

Benalla, Victoria

COOINDA VILLAGE INC. · Medium home · Not for Profit

Overall Star Rating

Ranked 29 of 51 in Hume

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Acceptable

Compliance Excellent

Staffing Good

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 223 target 200 +23 min

Registered nurse minutes 43 target 42 +1 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 91% across all twelve questions.

Staff treat me with respect 100%

I feel safe here 92%

Staff are kind and caring 100%

I get the care I need 100%

Staff know what they are doing 93%

Staff follow up when I raise things 77%

Staff explain things to me 85%

I have a say in my daily activities 92%

I am encouraged to do things for myself 77%

This place is well run 100%

This place feels like home 92%

I like the food here 84%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 42%

Unplanned weight loss 6%

Falls 21%

Major injury from a fall 1%

Polypharmacy 34%

Antipsychotic medication 16%

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