Aged Care Ratings

Albury Wodonga Health Residential Care Program

Beechworth, Victoria

Albury Wodonga Health · Small home · Government

Overall Star Rating

Ranked 6 of 51 in Hume

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Excellent
Residents’ experience Good
Compliance Excellent
Staffing Excellent
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 303 target 216 +87 min
Registered nurse minutes 149 target 44 +105 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 87% across all twelve questions.

Staff treat me with respect 89%
I feel safe here 89%
Staff are kind and caring 100%
I get the care I need 89%
Staff know what they are doing 100%
Staff follow up when I raise things 89%
Staff explain things to me 67%
I have a say in my daily activities 89%
I am encouraged to do things for myself 67%
This place is well run 100%
This place feels like home 78%
I like the food here 89%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 3%
Restrictive practices 60%
Unplanned weight loss 0%
Falls 25%
Major injury from a fall 0%
Polypharmacy 80%
Antipsychotic medication 0%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

Other homes in Hume

See all homes in Hume →