Aged Care Ratings

Catholic Healthcare St James Villa

Matraville, New South Wales

Catholic Healthcare Limited · Small home · Not for Profit

Overall Star Rating

Ranked 80 of 98 in South East Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Good
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 195 target 189 +6 min
Registered nurse minutes 47 target 39 +8 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 78% across all twelve questions.

Staff treat me with respect 84%
I feel safe here 92%
Staff are kind and caring 75%
I get the care I need 83%
Staff know what they are doing 83%
Staff follow up when I raise things 66%
Staff explain things to me 66%
I have a say in my daily activities 92%
I am encouraged to do things for myself 91%
This place is well run 67%
This place feels like home 75%
I like the food here 58%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 0%
Unplanned weight loss 11%
Falls 35%
Major injury from a fall 5%
Polypharmacy 35%
Antipsychotic medication 0%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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