Aged Care Ratings

Bupa Wodonga

Wodonga, Victoria

Bupa Aged Care Australia Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 42 of 51 in Hume

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Good
Compliance Good
Staffing Significant improvement needed
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 204 target 207 -3 min
Registered nurse minutes 40 target 42 -2 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 89% across all twelve questions.

Staff treat me with respect 87%
I feel safe here 100%
Staff are kind and caring 91%
I get the care I need 100%
Staff know what they are doing 87%
Staff follow up when I raise things 87%
Staff explain things to me 68%
I have a say in my daily activities 100%
I am encouraged to do things for myself 100%
This place is well run 86%
This place feels like home 91%
I like the food here 73%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 25%
Unplanned weight loss 11%
Falls 37%
Major injury from a fall 3%
Polypharmacy 33%
Antipsychotic medication 12%

Compliance record

Current decision: Notice to Remedy (NTR)

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