Bolton Clarke Farnorha

Westcourt, Queensland

RSL Care RDNS Limited · Large home · Not for Profit

Overall Star Rating

Ranked 9 of 24 in Far North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Excellent

Staffing Acceptable

Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 209 target 209 +0 min

Registered nurse minutes 46 target 42 +4 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 92% across all twelve questions.

Staff treat me with respect 96%

I feel safe here 96%

Staff are kind and caring 92%

I get the care I need 96%

Staff know what they are doing 96%

Staff follow up when I raise things 96%

Staff explain things to me 88%

I have a say in my daily activities 96%

I am encouraged to do things for myself 100%

This place is well run 88%

This place feels like home 96%

I like the food here 64%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 15%

Unplanned weight loss 15%

Falls 26%

Major injury from a fall 2%

Polypharmacy 25%

Antipsychotic medication 16%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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