Aged Care Ratings

Yeltana Nursing Home

Whyalla, South Australia

Helping Hand Aged Care Inc · Small home · Not for Profit

Overall Star Rating

Ranked 3 of 4 in Eyre Peninsula

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 231 target 224 +7 min
Registered nurse minutes 46 target 45 +1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 83% across all twelve questions.

Staff treat me with respect 85%
I feel safe here 92%
Staff are kind and caring 92%
I get the care I need 84%
Staff know what they are doing 84%
Staff follow up when I raise things 76%
Staff explain things to me 85%
I have a say in my daily activities 77%
I am encouraged to do things for myself 76%
This place is well run 92%
This place feels like home 77%
I like the food here 77%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 31%
Unplanned weight loss 14%
Falls 44%
Major injury from a fall 2%
Polypharmacy 31%
Antipsychotic medication 16%

Compliance record

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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