Aged Care Ratings

Woodlands Aged Care and NDIS Services

Newmarket, Queensland

MELLREACH PTY. LTD. · Medium home · Private for Profit

Overall Star Rating

Ranked 30 of 45 in Brisbane North

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Good
Staffing Excellent
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 285 target 231 +54 min
Registered nurse minutes 62 target 46 +16 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 71% across all twelve questions.

Staff treat me with respect 86%
I feel safe here 92%
Staff are kind and caring 93%
I get the care I need 78%
Staff know what they are doing 79%
Staff follow up when I raise things 50%
Staff explain things to me 64%
I have a say in my daily activities 64%
I am encouraged to do things for myself 57%
This place is well run 78%
This place feels like home 71%
I like the food here 43%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 48%
Unplanned weight loss 8%
Falls 30%
Major injury from a fall 0%
Polypharmacy 43%
Antipsychotic medication 27%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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