Aged Care Ratings

Waverley Valley Care Community

Glen Waverley, Victoria

DPG Services Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 94 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Good
Compliance Good
Staffing Significant improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 221 target 233 -12 min
Registered nurse minutes 45 target 46 -1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 91% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 97%
Staff know what they are doing 86%
Staff follow up when I raise things 90%
Staff explain things to me 80%
I have a say in my daily activities 90%
I am encouraged to do things for myself 90%
This place is well run 84%
This place feels like home 97%
I like the food here 80%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 39%
Unplanned weight loss 3%
Falls 26%
Major injury from a fall 2%
Polypharmacy 26%
Antipsychotic medication 9%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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