Warrigal Care Shell Cove

Shell Cove, New South Wales

Warrigal Care · Large home · Not for Profit

Overall Star Rating

Ranked 28 of 43 in Illawarra

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good

Residents’ experience Good

Compliance Excellent

Staffing Improvement needed

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 218 target 220 -2 min

Registered nurse minutes 45 target 44 +1 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 84% across all twelve questions.

Staff treat me with respect 92%

I feel safe here 88%

Staff are kind and caring 85%

I get the care I need 88%

Staff know what they are doing 77%

Staff follow up when I raise things 85%

Staff explain things to me 85%

I have a say in my daily activities 96%

I am encouraged to do things for myself 81%

This place is well run 89%

This place feels like home 85%

I like the food here 54%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 21%

Unplanned weight loss 3%

Falls 35%

Major injury from a fall 3%

Polypharmacy 45%

Antipsychotic medication 8%

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