Aged Care Ratings

Warrigal Care Coniston

Coniston, New South Wales

Warrigal Care · Small home · Not for Profit

Overall Star Rating

Ranked 23 of 43 in Illawarra

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Good
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 254 target 229 +25 min
Registered nurse minutes 45 target 45 +0 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 86% across all twelve questions.

Staff treat me with respect 93%
I feel safe here 100%
Staff are kind and caring 93%
I get the care I need 100%
Staff know what they are doing 100%
Staff follow up when I raise things 77%
Staff explain things to me 70%
I have a say in my daily activities 93%
I am encouraged to do things for myself 62%
This place is well run 92%
This place feels like home 85%
I like the food here 61%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 21%
Unplanned weight loss 11%
Falls 29%
Major injury from a fall 0%
Polypharmacy 42%
Antipsychotic medication 22%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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