Wagga Wagga Community Aged Care

Turvey Park, New South Wales

Luson Aged Care Pty Ltd · Large home · Not for Profit

Overall Star Rating

Ranked 46 of 52 in Riverina/Murray

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Good

Compliance Good

Staffing Significant improvement needed

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 220 target 222 -2 min

Registered nurse minutes 43 target 45 -2 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 93% across all twelve questions.

Staff treat me with respect 98%

I feel safe here 92%

Staff are kind and caring 98%

I get the care I need 98%

Staff know what they are doing 97%

Staff follow up when I raise things 92%

Staff explain things to me 84%

I have a say in my daily activities 100%

I am encouraged to do things for myself 95%

This place is well run 92%

This place feels like home 94%

I like the food here 70%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 18%

Unplanned weight loss 9%

Falls 31%

Major injury from a fall 2%

Polypharmacy 40%

Antipsychotic medication 7%

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