Aged Care Ratings

Victorian Croatian Aged Care Services Inc

Bell Park, Victoria

VICTORIAN CROATIAN AGED CARE SERVICES INCORPORATED · Medium home · Not for Profit

Overall Star Rating

Ranked 45 of 65 in Barwon-South Western

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Good
Compliance Excellent
Staffing Improvement needed
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 213 target 212 +1 min
Registered nurse minutes 40 target 43 -3 min
Advertisement Outstream video · 16:9

What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 95% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 95%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 100%
Staff follow up when I raise things 100%
Staff explain things to me 79%
I have a say in my daily activities 95%
I am encouraged to do things for myself 95%
This place is well run 100%
This place feels like home 100%
I like the food here 74%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 23%
Unplanned weight loss 17%
Falls 27%
Major injury from a fall 1%
Polypharmacy 55%
Antipsychotic medication 7%

Other homes in Barwon-South Western

See all homes in Barwon-South Western →