Aged Care Ratings

Uniting Northaven Turramurra

Turramurra, New South Wales

The Uniting Church in Australia Property Trust (NSW) · Medium home · Not for Profit

Overall Star Rating

Ranked 84 of 105 in Northern Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Good

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 219 target 214 +5 min
Registered nurse minutes 46 target 43 +3 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 71% across all twelve questions.

Staff treat me with respect 80%
I feel safe here 87%
Staff are kind and caring 87%
I get the care I need 80%
Staff know what they are doing 67%
Staff follow up when I raise things 47%
Staff explain things to me 80%
I have a say in my daily activities 54%
I am encouraged to do things for myself 87%
This place is well run 74%
This place feels like home 74%
I like the food here 40%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 5%
Unplanned weight loss 2%
Falls 36%
Major injury from a fall 1%
Polypharmacy 47%
Antipsychotic medication 1%

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