Aged Care Ratings

Uniting Berry

Berry, New South Wales

The Uniting Church in Australia Property Trust (NSW) · Large home · Not for Profit

Overall Star Rating

Ranked 42 of 43 in Illawarra

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Good
Staffing Improvement needed
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 217 target 219 -2 min
Registered nurse minutes 44 target 44 +0 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 85% across all twelve questions.

Staff treat me with respect 95%
I feel safe here 100%
Staff are kind and caring 85%
I get the care I need 95%
Staff know what they are doing 85%
Staff follow up when I raise things 85%
Staff explain things to me 80%
I have a say in my daily activities 70%
I am encouraged to do things for myself 90%
This place is well run 85%
This place feels like home 90%
I like the food here 65%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 27%
Unplanned weight loss 9%
Falls 37%
Major injury from a fall 2%
Polypharmacy 35%
Antipsychotic medication 8%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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