Uniting AgeWell Hawthorn Community

Hawthorn, Victoria

Uniting Agewell Limited · Large home · Not for Profit

Overall Star Rating

Ranked 112 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Improvement needed

Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 217 target 220 -3 min

Registered nurse minutes 45 target 44 +1 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 84% across all twelve questions.

Staff treat me with respect 95%

I feel safe here 95%

Staff are kind and caring 90%

I get the care I need 95%

Staff know what they are doing 90%

Staff follow up when I raise things 75%

Staff explain things to me 75%

I have a say in my daily activities 85%

I am encouraged to do things for myself 90%

This place is well run 80%

This place feels like home 75%

I like the food here 65%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%

Restrictive practices 32%

Unplanned weight loss 7%

Falls 34%

Major injury from a fall 4%

Polypharmacy 39%

Antipsychotic medication 28%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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