Aged Care Ratings

Uniting AgeWell Box Hill

Box Hill, Victoria

Uniting Agewell Limited · Large home · Not for Profit

Overall Star Rating

Ranked 69 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Acceptable
Quality measures Excellent

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 223 target 223 +0 min
Registered nurse minutes 45 target 44 +1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 84% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 92%
I get the care I need 96%
Staff know what they are doing 83%
Staff follow up when I raise things 79%
Staff explain things to me 75%
I have a say in my daily activities 79%
I am encouraged to do things for myself 76%
This place is well run 96%
This place feels like home 80%
I like the food here 54%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 10%
Unplanned weight loss 6%
Falls 15%
Major injury from a fall 0%
Polypharmacy 23%
Antipsychotic medication 0%

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