Aged Care Ratings

TriCare Labrador Aged Care Residence

Biggera Waters, Queensland

TriCare Aged Care Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 48 of 54 in South Coast

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Not yet rated
Residents’ experience Good
Compliance Not yet rated
Staffing Significant improvement needed
Quality measures Significant improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 208 target 217 -9 min
Registered nurse minutes 43 target 44 -1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 92% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 93%
Staff know what they are doing 100%
Staff follow up when I raise things 92%
Staff explain things to me 93%
I have a say in my daily activities 93%
I am encouraged to do things for myself 93%
This place is well run 86%
This place feels like home 93%
I like the food here 65%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 30%
Unplanned weight loss 13%
Falls 42%
Major injury from a fall 3%
Polypharmacy 45%
Antipsychotic medication 2%

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