Aged Care Ratings

TriCare Bundaberg Aged Care Residence

Kepnock, Queensland

TriCare Aged Care Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 30 of 32 in Wide Bay

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Not yet rated
Residents’ experience Good
Compliance Not yet rated
Staffing Improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 208 target 216 -8 min
Registered nurse minutes 45 target 44 +1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 92% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 93%
Staff know what they are doing 92%
Staff follow up when I raise things 100%
Staff explain things to me 85%
I have a say in my daily activities 100%
I am encouraged to do things for myself 100%
This place is well run 72%
This place feels like home 86%
I like the food here 79%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 2%
Restrictive practices 30%
Unplanned weight loss 5%
Falls 27%
Major injury from a fall 2%
Polypharmacy 30%
Antipsychotic medication 10%

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