TLC Whitewater

Mordialloc, Victoria

Great Oaks Pty Ltd · Large home · Private for Profit

Overall Star Rating

Ranked 121 of 152 in Southern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Significant improvement needed

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 212 target 220 -8 min

Registered nurse minutes 34 target 44 -10 min

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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 80% across all twelve questions.

Staff treat me with respect 92%

I feel safe here 92%

Staff are kind and caring 93%

I get the care I need 90%

Staff know what they are doing 82%

Staff follow up when I raise things 68%

Staff explain things to me 71%

I have a say in my daily activities 86%

I am encouraged to do things for myself 75%

This place is well run 86%

This place feels like home 72%

I like the food here 57%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 10%

Unplanned weight loss 7%

Falls 22%

Major injury from a fall 1%

Polypharmacy 34%

Antipsychotic medication 13%

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