Aged Care Ratings

The Plains

Eight Mile Plains, Queensland

Bethany Christian Care · Large home · Not for Profit

Overall Star Rating

Ranked 8 of 69 in Brisbane South

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Good
Compliance Excellent
Staffing Excellent
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 229 target 210 +19 min
Registered nurse minutes 52 target 43 +9 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 96% across all twelve questions.

Staff treat me with respect 95%
I feel safe here 100%
Staff are kind and caring 100%
I get the care I need 100%
Staff know what they are doing 95%
Staff follow up when I raise things 95%
Staff explain things to me 100%
I have a say in my daily activities 100%
I am encouraged to do things for myself 100%
This place is well run 90%
This place feels like home 96%
I like the food here 76%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 13%
Unplanned weight loss 11%
Falls 36%
Major injury from a fall 3%
Polypharmacy 37%
Antipsychotic medication 0%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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