Aged Care Ratings

The Alexander Aged Care Centre

Clayton, Victoria

Premier Aged Care Pty Ltd · Medium home · Private for Profit

Overall Star Rating

Ranked 84 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Excellent
Quality measures Improvement needed

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 231 target 215 +16 min
Registered nurse minutes 57 target 44 +13 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 77% across all twelve questions.

Staff treat me with respect 86%
I feel safe here 92%
Staff are kind and caring 93%
I get the care I need 92%
Staff know what they are doing 86%
Staff follow up when I raise things 65%
Staff explain things to me 78%
I have a say in my daily activities 72%
I am encouraged to do things for myself 72%
This place is well run 79%
This place feels like home 71%
I like the food here 43%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 55%
Unplanned weight loss 11%
Falls 30%
Major injury from a fall 1%
Polypharmacy 43%
Antipsychotic medication 1%

Compliance record

Current decision: Notice of Non-Compliance (NCN)

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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