Aged Care Ratings

Templestowe Grove Care Community

Templestowe, Victoria

DPG Services Pty Ltd · Small home · Private for Profit

Overall Star Rating

Ranked 110 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Excellent
Staffing Improvement needed
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 200 target 218 -18 min
Registered nurse minutes 44 target 44 +0 min
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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 86% across all twelve questions.

Staff treat me with respect 100%
I feel safe here 100%
Staff are kind and caring 93%
I get the care I need 100%
Staff know what they are doing 92%
Staff follow up when I raise things 85%
Staff explain things to me 69%
I have a say in my daily activities 76%
I am encouraged to do things for myself 76%
This place is well run 85%
This place feels like home 92%
I like the food here 61%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%
Restrictive practices 21%
Unplanned weight loss 11%
Falls 27%
Major injury from a fall 0%
Polypharmacy 39%
Antipsychotic medication 12%

Compliance record

No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years

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