Aged Care Ratings

SWIAA Gardens

Bossley Park, New South Wales

SWIAA Limited · Large home · Not for Profit

Overall Star Rating

Ranked 61 of 68 in South West Sydney

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable
Residents’ experience Acceptable
Compliance Good
Staffing Acceptable
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 233 target 224 +9 min
Registered nurse minutes 46 target 45 +1 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 83% across all twelve questions.

Staff treat me with respect 91%
I feel safe here 91%
Staff are kind and caring 96%
I get the care I need 91%
Staff know what they are doing 86%
Staff follow up when I raise things 77%
Staff explain things to me 77%
I have a say in my daily activities 91%
I am encouraged to do things for myself 77%
This place is well run 82%
This place feels like home 86%
I like the food here 50%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 9%
Unplanned weight loss 10%
Falls 25%
Major injury from a fall 0%
Polypharmacy 43%
Antipsychotic medication 13%

Compliance record

Current decision: Directions - To revise Plans for Continuous Improvements (PCI)

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