St Vincent's Care Services Toowoomba - Nursing Home

Toowoomba, Queensland

St Vincent's Care Services Ltd · Medium home · Not for Profit

Overall Star Rating

Ranked 30 of 41 in Darling Downs

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Acceptable

Residents’ experience Acceptable

Compliance Excellent

Staffing Improvement needed

Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 211 target 212 -1 min

Registered nurse minutes 45 target 43 +2 min

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What residents said

An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 79% across all twelve questions.

Staff treat me with respect 87%

I feel safe here 86%

Staff are kind and caring 73%

I get the care I need 87%

Staff know what they are doing 67%

Staff follow up when I raise things 73%

Staff explain things to me 67%

I have a say in my daily activities 73%

I am encouraged to do things for myself 100%

This place is well run 80%

This place feels like home 73%

I like the food here 80%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 1%

Restrictive practices 2%

Unplanned weight loss 13%

Falls 28%

Major injury from a fall 0%

Polypharmacy 38%

Antipsychotic medication 5%

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