Aged Care Ratings

St Vincent's Care Services Kew

Kew, Victoria

St Vincent's Care Services Ltd · Large home · Not for Profit

Overall Star Rating

Ranked 78 of 136 in Eastern Metro

The five ratings

Four measures combine into the overall rating. Residents' experience is worth a third of it.

Overall Good
Residents’ experience Acceptable
Compliance Excellent
Staffing Good
Quality measures Acceptable

Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.

Staffing

Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.

Total care minutes per day 224 target 210 +14 min
Registered nurse minutes 47 target 43 +4 min
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What residents said

An independent surveyor interviewed residents here face to face in 2025. These are the shares who answered "always" or "most of the time" — 80% across all twelve questions.

Staff treat me with respect 96%
I feel safe here 87%
Staff are kind and caring 92%
I get the care I need 92%
Staff know what they are doing 62%
Staff follow up when I raise things 88%
Staff explain things to me 63%
I have a say in my daily activities 83%
I am encouraged to do things for myself 63%
This place is well run 88%
This place feels like home 87%
I like the food here 58%

Clinical quality measures

Reported by the home each quarter. Lower is better on every one of these.

Pressure injuries 0%
Restrictive practices 14%
Unplanned weight loss 6%
Falls 43%
Major injury from a fall 0%
Polypharmacy 36%
Antipsychotic medication 10%

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