Southern Cross Care St Francis Residential Aged Care
Plumpton, New South Wales
Southern Cross Care (NSW & ACT) Limited · Small home · Not for Profit
Overall Star Rating
Ranked 44 of 67 in Western Sydney
The five ratings
Four measures combine into the overall rating. Residents' experience is worth a third of it.
Worth knowing: no home in Australia holds an overall rating below 3 stars, and 69% sit on exactly 4 — so the overall star is a weak way to tell homes apart. The individual measures above, and the numbers below, do the real work.
Staffing
Every home has a mandated minimum of care minutes per resident per day. This is what it actually delivered.
What residents said
An independent surveyor interviewed residents here face to face in 2026. These are the shares who answered "always" or "most of the time" — 78% across all twelve questions.
Clinical quality measures
Reported by the home each quarter. Lower is better on every one of these.
Compliance record
Current decision: Notice of Non-Compliance (NCN)
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